We require every individual to pay a 50% deposit. Deposits will be applied to your service(s), so you will only owe the difference at time of check out.
Please arrive at the spa 5-15 minutes before your scheduled appointment. Please arrive even earlier if you or someone in your party still need to complete consent form(s). Please keep in mind that you will be responsible for the full service price and no discounts or additional time will be given if you are late. This policy also apply if you make changes to your appointment .
We kindly ask for a minimum 24-hour notice if you must reschedule or cancel your reservation. In the event that you reschedule or cancel your appointment outside of our 24-hour window, you will lose your 50% deposit. No shows will be charged 100% of the appointment value. If you have followed the cancellation policy, then we will transfer your deposit to your rescheduled appointment or issue a refund of your paid deposit for your canceled appointment . The cancellation fee is to compensate our service providers. Thank you for your understanding.
The cancellation/no show policy stated above also apply to groups of three or more with two exceptions. One - we ask for a 48-hour notice if you must cancel or reschedule. Second - should a single individual book as the party's point of contact they are accepting the responsibility for every person within the scheduled party, and their card on file will be held to the stated cancellation policy above for each individual. If a party wishes to avoid this singular responsibility, then every individual in the party is required to call and place a card on file at time of booking.
When you book an appointment with us, we are reserving the date and time requested specially for you, which means we are declining other clients who may want an appointment in your slot. We all have a family to feed, so please be kind, considerate, and respect our cancellation policies. Please stay home if you are not feeling well, but let us know in advance of course.
By confirming your appointment via text, email, or over the phone with a spa associate, you are stating that you have read and agreed to all of Spa Serene's policies.